Privacy Policy

Last updated: November 2026

On The Way Locksmith ("we", "us") respects your privacy and handles personal information in line with the Australian Privacy Principles.

1. Information we collect

Your name, phone number, email address, suburb and any details you give us when you call, email or use the booking form, plus basic technical data such as browser type and pages visited.

2. How we use it

• To respond to enquiries and dispatch a technician
• To quote, carry out and invoice work
• To improve our website and service
• To meet legal and record-keeping obligations

3. Storage and security

We keep information only as long as needed and take reasonable steps to protect it from loss, misuse or unauthorised access.

4. Sharing

We do not sell your information. We share it only with service providers who help us run the business, or where the law requires.

5. Cookies

Our site may use cookies and similar technology for basic analytics. We use Google Ads and Google Tag Manager to measure the results of our advertising, including calls and enquiries made from our website. These services may use cookies and may show a tracking phone number to visitors who arrive from our ads. You can disable cookies in your browser.

6. Your rights

You may ask to access or correct the information we hold about you, or ask us to delete it, by contacting us below.

7. Refunds

If you are unhappy with a service, contact us within 7 days and we will work with you to put it right. Refunds are assessed case by case and in line with Australian Consumer Law.

8. Contact

On The Way Locksmith
Phone: (03) 7003 2445
Email: info@onthewaylocksmith.com.au