Privacy Policy

Introduction and Definitions

Welcome to On The Way Locksmith. This document outlines the terms, conditions, and policies governing the use of our website and services. By accessing or using our website, you agree to the terms laid out in this document. Below are definitions of key terms:

User: Any individual accessing or using the website.
Website: The online platform operated by On The Way Locksmith.
Services: Services that are carried out by technicians referred to by the Website.
Technicians: Individuals performing services, either as employees or subcontractors.

Scope of Services

On The Way Locksmith provides a wide range of comprehensive locksmith services. For a detailed list of our offerings, please visit our website or reach out to us directly at
https://onthewaylocksmith.com.au/

Subcontractors and Employees

We may work with subcontractors as well as company-employed technicians to deliver our services. All workers are thoroughly screened to ensure the best quality. Technicians who fail to adhere to our high standards of service and professionalism will be terminated.

Limitation of Liability

On The Way Locksmith is not liable for any indirect, incidental, or consequential damages arising from the use of our services or website. While we strive for excellence, unforeseen circumstances or errors may occur. Users agree to hold On The Way Locksmith harmless from claims related to service performance, recommendations, or website usage.

Refund Policy

If you believe that the service you received was not performed correctly, you may request a refund within 14 days of the service date. Refund requests will be evaluated on a case-by-case basis, and the decision to grant a refund is at the sole discretion of the website owner.

To request a refund, please contact the website owner directly. We are committed to maintaining high customer satisfaction and will work with you to resolve any issues.

The timeframe for processing refunds, as well as the payment method, may vary depending on the specific circumstances.

Privacy Policy

Type of Personal Data Collected

We collect the following information through our website:

Name
Phone number
Email address
Zip code

Additional information, such as address, service call details, and payment information, is collected by our technicians during field service.

Methods of Data Collection

We collect data using the following methods:

Website forms
Cookies
Tracking pixels

Purpose of Data Collection

The data we collect is used for:

Marketing purposes
Monitoring website user behavior to enhance user experience
Identifying and resolving technical issues

Data Sharing Practices

We do not share the data we collect with third parties unless it is necessary for:

Monitoring quality assurance
Marketing purposes
Tracking records in our CRM system

We work with trusted third-party services such as analytics tools, user tracking tools, and various advertising platforms.

Data Storage and Security

We prioritize securing user data by using third-party applications that implement top-of-the-line security measures. These include platforms from:

Google (including Google Sheets, Google Ads, Google Analytics, Gmail, and more)
Facebook
Call tracking systems
Monday.com

These platforms have robust security protocols to protect user data.

User Rights

Currently, we do not offer the option for users to request access to the personal information we have collected about them.

Contact Information

For any inquiries regarding this Privacy Policy, please contact us at
https://onthewaylocksmith.com.au/